About Us:

Fello is a fast-growing, VC-backed startup on a mission to empower real estate agents and teams with the tools they need to thrive in today's industry. We're revolutionizing the real estate landscape by providing cutting-edge technology and solutions designed to help agents succeed. Our platform is tailor-made for real estate professionals, and our team is made up of industry experts and innovative thinkers. If you're excited about being part of a growing team with a fresh take on real estate, we'd love to meet you!

About You:

You are a proactive, customer-focused professional with exceptional communication skills and a passion for helping clients succeed. You are dedicated to continuous improvement and are motivated to provide the best possible customer experience. While real estate experience is a plus, it is not a requirement. You have a strong understanding of real estate and/or SaaS (Software as a Service) and can easily build relationships with clients and internal teams.

You Will:

- Proactively drive adoption, net retention, and expansion revenue

- Collaborate with Account Executives and Solutions Team to create an amazing, personalized onboarding experience

- Go above and beyond to provide a best-in-class training, strategy, and upgrade suggestions to drive customer success

- Develop relationships with clients and facilitate communication between customers and internal teams

- Conduct quarterly business reviews and strategize with clients to meet their evolving needs

- Monitor customer usage and engagement to identify areas for improvement and provide solutions

- Encourage satisfied clients to provide testimonials, case studies, or referrals that can be used to demonstrate our value and attract new clients

- Collaborate with Product teams to share customer feedback and insights to inform product development and improve overall customer success

You Have:

- A proven track record in customer success, account management, or a related field

- Strong understanding of SaaS and marketing best practices

- Excellent communication and interpersonal skills

- The ability to multitask and manage competing priorities

- A strong commitment to customer satisfaction and continuous improvement

Our Benefits:

- Competitive salary with performance-based incentives

- Comprehensive health, dental, and vision insurance

- Generous vacation policy and paid holidays

- Flexible work schedule and remote work options

- Professional development opportunities and ongoing training

- Collaborative, supportive, and fun work environment

Join our team as a Customer Success Manager and play a pivotal role in ensuring our real estate clients receive the support they need to excel in today's industry. Apply now and start making a real impact with Fello!